We embed with your team and map how the work actually flows.
Most agencies start by pitching their methodology. We start by shutting up and watching.
For a week, we sit with your team (sales, ops, fulfillment, support) and document the
real path a job takes from "lead" to "done", including the workarounds nobody puts on
the org chart. Half of what we ship in Phase 02, we couldn't have predicted from your
briefing call.
Workflow shadowing across every department
Tool inventory: every Sheet, doc, app, and script in use
Bottleneck map: where time leaks, where errors creep in
One-page systems blueprint and cost-of-inaction estimate
[ PHASE 02 · WEEKS 2–4 ]
We design the system around your real workflow, then build it.
Once the blueprint is signed off, we start building. No nine-month roadmap. No
$80k upfront. No Big Bang launch. We pick the highest-leverage piece of the
operation and ship a working version of it within two weeks. Sometimes that means
replacing what you have. Sometimes it means consolidating what you have (three
spreadsheets into one, with proper access controls) so the rest of the system
has something solid to plug into.
Custom internal software, built to your workflow, not a template
Automations and integrations into the tools you already pay for
Internal tools and dashboards your team will actually open
Existing tools (e.g. Sheets) consolidated and tightened where it pays off
[ PHASE 03 · ONGOING ]
We host it. We monitor it. We're the on-call.
The handoff problem with most agencies is that there is one. With us, there isn't.
The system stays ours to operate, on infrastructure we own, with monitoring we own, patched
by us, on-call covered by us. You just use it. If it breaks at 3am, we know about it
before your team does.
Managed hosting. No AWS bill in your name.
Live monitoring and alerting on a 99.9% production SLA
Security patches and dependency updates handled silently
Fixes and feature requests when you need them. Included, not invoiced.
[ INCLUDED ]
What's in the subscription.
One flat monthly fee. No add-ons. No "scope creep" invoices. No upsells.
↻Build
A dedicated systems team, embedded with your operation.
Same people on the discovery call, same people writing your code. No bait-and-switch to a junior pool. No handoff to an offshore team after the kickoff.
Without us
Recruit. Onboard. Pray they don't quit.
Six weeks of hiring, three months of ramp, and a pager that's still on someone's phone in your office.
↻Operate
Hosting & infra.
We pay for and operate all infrastructure the system needs. No surprise cloud bills.
Without us
AWS bill in your name.
Capacity planning, surprise spikes, and a monthly invoice you can't predict.
↻Watch
Monitoring & on-call.
If anything breaks at 3am, our phone is the one that rings. Not yours.
Without us
Whoever's awake at 3am.
A Slack channel pinging whoever's free. A vendor who replies "next business day". Your weekend, gone.
↻Maintain
Fixes and changes when you need them.
Workflow shifted? New integration needed? Something broke? We handle it. No change-request invoice. No separate scope. If nothing needs changing, we leave it alone.
Without us
Change requests, billed by the hour.
Every shifted column is a scope discussion. Every new integration is a re-quote. The bill creeps.
[ THE MATH ]
What you'd otherwise be paying for.iEstimates based on typical SaaS-spend benchmarks for a 10–30 person ops team. Yours will vary.Ranges reflect production-grade ops setups with monitoring, redundancy, and after-hours coverage. Smaller setups with less reliability needs cost less; larger ones cost more.
Cloud hosting + bandwidth~$300 – $900 / mo
Monitoring & alerting (Datadog, Sentry, etc.)~$200 – $600 / mo
On-call coverage (tooling + after-hours stipends)~$1k – $2.5k / mo
In-house systems engineer (loaded cost)~$9k – $16k / mo